-How about shipping?
Shipping within 1-3 working days for items in stock, you will receive email notification with tracking number once order is handed to the courier.
Delivery time with Express Mail Service (EMS) 4-10 working days, DPD 5-12 working days. Delivery times may be extended, depending on where exactly you live.
-How long does it take to process backordered items?
Up to two weeks. Though we try to to process as fast as possible.
-Will you make adapter rings, so it can be used with different lens sets?
There will be one available within a couple of months hopefully. Work in progress
-Can you make custom size?
Easy, at this moment design allows up to 114mm max diameter. Please contact us for more details.
-My matte box feels loose, even if tightened to maximum?
To improve clamping add peace of electric tape to the clamping part of matte box, also can use gaffer or some other self adhesion material.
-How about some print imperfections, slight layer shift and little cracks?
There might be slight imperfections, cracks, misalignment or other visual offsets due to the additive manufacturing process, though each product is inspected and hand assembled to meet functional requirements.